Out of the box, there's a well-designed and intuitive general user interface (GUI) for brokers and clients, plus a suite of standard functions and workflows that work perfectly for almost any line of business. Your journey can be 100% digital or digitally supported policy-by-policy. This means that your staff can use the same broking environment, whatever the circumstances, and take advantage of all that Complete Broking offers.

For those who want more, the platform is exceptionally flexible. It can be customised in every area to work for very nuanced products, international businesses and workflows that require input from many parties and partners.

Websites​​​​​​​

In-house Business analysis, UX, creative and development teams can develop turnkey brochureware and individually designed client and broker portals on your behalf or work with your internal teams to develop a website or suite of sites pooling the best of our combined resources.

Client Portal​​​​​​​

Customer self-serve applications, payments and mid-term adjustments, contact centre, document repository and gated content such as articles for registered users and LMS / CPD modules.

Broker Operating System​​​​​​​

Full cycle broker portal - onboard clients, assign forms, new business and renewal management, loading and discounts, document management, document creation, imports and exports, over-the-phone and in-person payments, broker-led sales, broker workflow and task management.

Data Collection​​​​​​​

V-Forms form builder and centralised client data warehousing can manage the most complex of proposal and application forms with conditional logic, progress signposting, in-line document uploads, validation, sharable sections and question sets, broker/client collaboration, questionnaire subsets, bolt-ons, automatic ageing and pre-population.

New Business/Guest accounts

Logged-out proposal forms automatically store guest applications to allow prospects to fill out applications. An online rating can deliver prices instantly, or where manual quoting is required, a client account is set up in the background to store applications and communication in a cohesive and auditable environment.

Renewals​​​​​​​

Automated and manually quoted renewals can be managed via pre-populated and automatically aged proposal forms or a statement of fact declaration from your clients. Manually rated policies can be bulk uploaded or individually managed. Renewal invitations and subsequent processes can be automated with integration/export reports automatically produced for the insurer and accounting purposes.

V-Rules - Rating Engine​​​​​​​

Complete Broking has a built-in, rules-based, hyper-efficient and reliable rating engine. We transpose from rating tables for delegated authority schemes and MGAs to make them available for instant quoting where eligibility allows. Third-party integrations are supported for auto-rating or, if necessary, to complete further calculations, such as loading and discounting via Complete Broking.

V-Eligibility - Eligibility Engine

Customisable eligibility engine to manage referral triggers, sanctions and refusals on a policy-by-policy basis. ​​​​​​​​​​​​​​The eligibility engine is referenced during the rating and ensures that all criteria are met. Endorsements and subjectivities are also managed via V-Eligibility and can be added to documentation automatically for quotes and/or schedules.

V-Docs - Document Generation

We can automate templated document generation for quotes, invoices, schedules, and policy wording. Simple documents with dynamic regions automatically populated from the client database and more complex documents with free-text areas (such as bespoke client proposals) are supported.​​​​​​​

Loadings and Discounts

Zero or more loadings/discounts can be defined per product for each insurance and applied by brokers to override standard rates. Permissions can also be applied to manage approval and release of quotes to clients.

Mid-Term Adjustments (MTA)

Automated and semi-automated MTA can be managed either as client self-serve or by the broker. Recalculations, invoices and documents are automatically updated and delivered to the client per your business rules.

V-Pay - Online Payment Management.

Pay by card, Apple Pay, Google Pay and bank transfer (invoice). Direct Debit, premium finance and payment by invoice are also supported. Segmented transaction reports are available for upstream reconciliation and insurer reports.

V-Project CMS - Content Management.

Our enterprise custom content management system can be configured to manage single or multiple portals. It allows content administrators to publish their SEO-friendly content while restricting styles and layouts to predetermined constraints. This means that as your site content grows, it remains consistent.